Shipping FAQ | FlaxLinens.com


FlaxLinens.com Shipping FAQ

How long does it take to receive products?

Once we receive your online order we will send you a confirmation email and you will receive a tracking number once the order has been shipped and is on it's way to you.  All orders are MADE-TO-ORDER, please allow between 7 to 14 business days for delivery depending on your location. For custom orders, we will provide you with a delivery date once we have finalize the details of your order.

What's FlaxLinens.com Shipping Method?

For items weighs less than 12oz, we ship via USPS first class mail.

For domestic parcels, we ship via UPS

For international orders, we ship via DHL, FedEX, UPS or USPS Priority International.
International Shipping: Items may be subject to customs processing depending on the item's declared value. 

As the buyer, you should be aware of possible depending on your country:
  • Delays from customs inspection.
  • Import duties and taxes, which buyers must pay.

NOTE: Your country's customs office can provide your with further details.

What if my package has been damaged during shipment?
Every effort has been made to ensure that your order will arrive safely after it leaves us. Please check your shipment thoroughly upon receipt for any damage. Any visual carton damage or breakage observed must be noted on the delivery receipt as "Damaged Packages" before signing. Make all claims directly with the carrier. We will make sure all damaged articles are replaced in an expedient manner. Failure to make a claim within 24 hours of receipt with carriers will result in denial of the claim.

What if my package is refused or undelivered?
Should a package be refused or returned to us unopened, the customer shall be charged the shipping cost of the order amount and/ or pay additional shipping costs to re-ship the order.


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